(02) 9564 3555

Our friendly and knowledgable customer service team are available Monday to Friday, 9am - 5pm (excluding bank holidays).


Do please get in touch with any questions, problems or suggestions you might have. We'll get back to you within 1 working day.

The Good Book Company

21 Guernsey St
Guildford 2161

Frequently Asked Questions

Q Oops, I have put the wrong address or I have forgotten to add something
A Please call our customer services team and they can help

Q How do I remove something from my basket?
A If you click on view Basket on the right hand side of the selected product you will see a red cross. Click on the red cross and it will take it out of your basket

Q Do your Christmas cards come with envelopes?
A Yes they do. Six and 12-packs of folded cards, as well as 25-packs and 50-packs of flat cards, come with plain white envelopes. For 100 and 500 packs, envelopes are available separately.

Q My discount code isn't working
A Please contact our customers services team.

Q What is your refunds and returns policy?
A Please see our refunds and returns policy.

Q What are your delivery times?
A We have a range of delivery options. Please see our Delivery page for more details or contact us for any special requirements.

Q How can I access my ebook?
A Download links will be included in your confirmation email. By clicking on them you will then be able to download them onto your desired device. See our guide on how to install them on your device. If you have any trouble, please do contact us and we’ll help you access them.

Q I can't find this book on your website, can you get it for me?
A If the book is still in print, then yes, we can probably source it for you. Price and delivery times vary wildly though, so your best bet is to contact us and ask the question. We’ll do our best to help you.

Q Where do I put my discount codes?
A If you 'view basket', will see an option for ‘Discount Code’ on the right-hand side of the screen, just above the red ‘Proceed to Checkout’ button. Click or tap this and it will reveal a box where you can add your code.

Q How do subscriptions work?
A Once you sign up to our Bible Reading Notes subscription you will be sent out a copy each quarter, so you will receive a total of 4 copies throughout the year.

Q How do I view and amend my contact details?
A If you have set up an account with us, you can go to ‘my account’ and choose the My Profile option to update your personal profile or the My Details to update your email address or postal addresses.

Q I am an author. Will you publish my book?
A Please visit our guidance for authors page.